Refund policy
- Have your Packing List and/or Invoice # available.
- Contact Liberty Brass (customerservice@libertybrass.com; 718-784-2911) within 15 business days of receipt of merchandise to obtain a Return Merchandise Authorization Number (RMA#) with instructions on how to return merchandise.
- Returned items must be packaged in a manner to ensure they will not be damaged while in transit and must have the RMA # printed on the label. A refund may not be issued if merchandise is not packaged correctly.
- We must receive merchandise back within 30 days of when the RMA was issued.
- Returns of non-faulty items are subject to a 35% restocking fee.
- Shipping & Handling fees on returned merchandise are not refundable.
- Refund will be issued once returned merchandise is received.
