FAQ

Q: I need to return parts to you. How can I get this done?

  • Have your Packing List and/or Invoice # available.
  • Contact Liberty Brass (customerservice@libertybrass.com; 718-784-2911) within 15 business days of receipt
 of merchandise to obtain a Return Merchandise Authorization Number (RMA#) with instructions on how to
 return merchandise.
  • Returned items must be packaged in a manner to ensure they will not be damaged while in transit and must have the RMA # printed on the label. A refund may not be issued if merchandise is not packaged correctly.
  • We must receive merchandise back within 30 days of when the RMA was issued.
  • Returns of non-faulty items are subject to a 25% restocking fee.
  • Shipping & Handling fees on returned merchandise are not refundable.
  • Refund will be issued once returned merchandise is received.

Q: I am having a problem with my shipment. How do I handle this?

For damaged merchandise:
  • Have your Packing List and/or Invoice # available.
  • Contact Liberty Brass (customerservice@libertybrass.com; 718-784-2911) within 15 business days of receipt
 of merchandise to obtain a Return Merchandise Authorization Number (RMA#) with instructions on how to
 return merchandise.
  • Returned items must be packaged in a manner to ensure they will not be damaged while in transit and must have the RMA # printed on the label. A refund may not be issued if merchandise is not packaged correctly.
  • We must receive merchandise back within 30 days of when the RMA was issued.
  • Save the box and internal packaging as we may need it to submit a claim to the shipping company.
  • Replacement merchandise will be issued once returned merchandise is received.

If Liberty Brass made an error:
  • Have your Packing List and/or Invoice # available.
  • Contact Liberty Brass (customerservice@libertybrass.com; 718-784-2911) within 15 business days of receipt
 of merchandise to obtain a Return Merchandise Authorization Number (RMA#) with instructions on how to
 return merchandise.
  • Returned items must be packaged in a manner to ensure they will not be damaged while in transit and must have the RMA # printed on the label. A refund may not be issued if merchandise is not packaged correctly.
  • We must receive merchandise back within 30 days of when the RMA was issued.
  • We will correct any error made by us without expense to you.

Q: How can I check the status of an order?

  • Contact Liberty Brass (customerservice@libertybrass.com; 718-784-2911) and provide your Sales Order Number.
  • Items that are in stock will be shipped on the business day after the order is received. (Allow approximately two weeks for nickel-plated items.)
  • Out of stock items usually ship within two weeks of when the order is received.

Q: Can you explain your shipping/ handling charges?

Shipping Charges are determined by the carrier and are based on the weight, dimensions, geographic area and type of service (expedited, ground, etc.) requested.

We try to keep our handling charges as low as possible however, the purpose of our e-commerce is primarily to help designers develop new products and we wish to be able to provide samples at reasonable. Where the purchase is a sample order, upon placement of a larger order (greater than 100 pieces), the cost of the parts for the sample order will be credited against the cost of the larger order. Please bring this to our attention when placing the larger order to insure the proper crediting.

We also stock a large number of differently configured items (especially balls) in an effort to accommodate small users, however this is not our primary business. The sale of custom parts and larger quantities of the stock items provided on this site is our focus but we are happy to sell small quantities to small users when needed. Since we are not set up to handle large numbers of small orders, we charge a handling charge to help offset the concomitant costs involved in small lot selling.

Q: Can you explain the difference between "thru" and "blind"?

Intuitively, a "thru" hole goes all the way through a part and the thread generally goes though the part as well with the exception of larger parts which may be threaded a certain distance from each end. In such a case, the thread size may be represented by a statement such as "tap 1/8P X 1/8P" to connote two taps rather than one tap going through the entire part.

Q: What is a "Pipe" thread?

A Pipe thread is a thread that is used widely in the lighting industry. A 1/8P is specifically a 1/8-27 NPSM thread where the "NPSM" stands for National Pipe Straight Mechanical. These threads are in no way related to 1/8" however, the "27" does accurately refer to the number of threads per inch.

This is not to be confused with a 1/8P plumbing thread which is typically a tapered thread and specifically a 1/8-27 NPT thread where "NPT" stands for National Pipe Taper. These are gaged differently and are specifically manufactured to aid in sealing joints where fluid or gas passes through piping.

Q: What can I expect if I order nickel plated parts?

The nickel plating we provide is a "bright barrel nickel". The parts are placed into a tank and plated in bulk. These parts are not individually racked, nor polished and then plated. They are subject to a bulk procedure. The parts come out bright, but there may be residual machining marks on the parts that come through the plating. This finish is typically provided to lighting manufacturers and has been found to be adequate where a bright silvery (nickel) finish is desired.
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